ER Billing & Insurance Information
Clear billing, flexible payment options, and required disclosures.
iCare Emergency Room aims to provide compassionate, affordable, and exceptional medical care when you need it most. If you do not have insurance, we offer affordable prompt-pay pricing and Care Credit financing options.
Medicaid / Medicare
* iCare Emergency Room does not participate with Medicaid or Medicare.
Important
ER services may include facility fees and provider billing separate from the facility.
Affordable Payment Options
Prompt-pay options for patients without insurance, plus payment at time of service.
No Balance
Billing
We do not bill patients for remaining balances after insurance coverage.
Care Credit
Available
Care Credit is accepted and offered for affordable financing options.
Insurance & Billing Consumer Disclosure
- This facility is a freestanding emergency medical care facility.
- This facility charges rates comparable to a hospital emergency room and may charge a facility fee for medical treatment.
- A facility or a physician providing medical care at the facility may be an out-of-network provider for the patient’s health benefit plan provider network.
- A list of the medical providers for this facility may be found at: Medical providers list
- The physician providing medical care at this facility may bill separately from the facility for the medical care provided to a patient.
- This facility is an out-of-network provider for all health benefit plans.
- A statement of services rendered may be provided to you upon request.
- A copy of our fee schedule can be found at: Required pricing disclosure
- Esta instalación es una instalación independiente de atención médica de urgencias.
- Este centro cobra tarifas comparables a las de urgencias de un hospital y puede cobrar una tarifa por el tratamiento médico.
- Un centro o un médico que presta atención médica en el centro puede ser un proveedor fuera de la red de proveedores del plan de beneficios de salud del paciente.
- Se puede encontrar una lista de los proveedores médicos de este centro en: Lista de proveedores médicos
- El médico que presta atención médica en este centro puede facturar por separado del centro la atención médica proporcionada al paciente.
- Este centro es un proveedor fuera de la red para todos los planes de beneficios de salud.
- Se puede proporcionar una declaración de servicios prestados a petición.
- Una copia de nuestra tabla de tarifas se puede encontrar en: Divulgación de precios requerida
Itemized statements and billing support
Billing Inquiries
For billing inquiries or to request an itemized statement of services:
Dates of Service: Nov 3, 2025 forward
Dates of Service: Nov 2, 2025 and previous
Billing Questions? Learn more and get help with common billing topics.
(For copies of your itemized statement please allow ten business days for processing.)
Presentation of a complaint shall not compromise care
Complaints, Questions, or Concerns
Should you have a complaint or grievance, please contact the facility administrator:
Frisco location
Fort Worth location
Forney location
Complaint hotline
Mailing Address
Health and Human Services Commission Complaint and Incident Intake
Mail Code E-249, P.O. Box 149030, Austin, Texas 78714-9030.
Billing Questions? Learn more and get help with common billing topics.
(For copies of your itemized statement please allow ten business days for processing.)
Fee schedule and required disclosures
Required Pricing Disclosures
A copy of our fee schedule can be found here: