I really hate to give this review but they deserve it based on the quality of care My family and I have received over the last 2 years. I say hate to give a review because we have never waited more than 10 minutes and the quality of care is always excellent. I hate to wait in line. I really do not like urgent care facilities because I find them very slow and they tend to have deceptive business practices. ICare is very straight forward, fast, and a has caring attitude. They want to give you the best care possible and get you out of there quickly. Everyone hates going to urgent care because it takes forever and tends to be expensive. This is not the case at ICare. My advice is to give them a try the next time you need to see a doctor. Call ahead and confirm if it is urgent care vs emergency care. I think you will be very pleased. More
This was my first visit, and I hope subsequent visits are just as good, but for this first visit I thought everyone was great, each and every person from the front desk, to the initial check in exam to the Doctor's encounter. Very competent, thorough, throughout. I'm a nurse and I'm really looking for this level of care and analysis. I even came in the night before and I loved how the person at the front immediately asked me the reason I was coming in tonight - this is critical in an emergency. I went to another place similar to this before much closer to my house and they never ask me this. They just say sign in, if anything at all, seems like I have to get there attention. One time at this same "other place", my son was in complete anaphylactic shock and I had to get them to pay a little more attention to us right then. They handled it after that, but, you see the difference in how that makes you feel in that initial check in. It seems like many doctor's offices have snarky front office staff, iCare did not! After the initial question to immediately triage us, he then counseled us on cost with this being considered emergency care (not urgent care) after a certain time in the evening. He didn't have to do that, but I appreciated his consideration for our pocketbook - especially when it was just a sore throat. They are worth my little bit of extra drive time from now on! More
This was my first visit, and I hope subsequent visits are just as good, but for this first visit I thought everyone was great, each and every person from the front desk, to the initial check in exam to the Doctor's encounter. Very competent, thorough, throughout. I'm a nurse and I'm really looking for this level of care and analysis. I even came in the night before and I loved how the person at the front immediately asked me the reason I was coming in tonight - this is critical in an emergency. I went to another place similar to this before much closer to my house and they never ask me this. They just say sign in, if anything at all, seems like I have to get there attention. One time at this same "other place", my son was in complete anaphylactic shock and I had to get them to pay a little more attention to us right then. They handled it after that, but, you see the difference in how that makes you feel in that initial check in. It seems like many doctor's offices have snarky front office staff, iCare did not! After the initial question to immediately triage us, he then counseled us on cost with this being considered emergency care (not urgent care) after a certain time in the evening. He didn't have to do that, but I appreciated his consideration for our pocketbook - especially when it was just a sore throat. They are worth my little bit of extra drive time from now on! More
I called before I went to make sure they had the typical Urgent Care & not just emergency care (my sister went to a place like this in Austin & didn't realize it was like going to emergency room and received a ton of bills afterwards even with insurance). Anyways, they answered quickly, were very nice on the phone & answered all my questions. I was only going in for a sinus infection, so only needed the urgent care side of things but they were great! Fast, Friendly, and very helpful! Love they opened close to our home! More
I could not have been happier with the professional service I received at ICare Emergency Room. The entire staff (Front desk, nurses, doctors, etc.) were extremely courteous and understanding of my needs. They addressed my issues immediately and made me feel so comfortable. I would definitely recommend to anyone needing emergency care. -J.Martinez More
This review is well over due. I took my 9 year old in to be seen on September '17, around 10pm. Folks, all of the rave reviews posted here about this ER facility speaks truth. Yes, their kindness, competency, cleanness, and professionalism is definitely on a whole other level. From the front desk receptionist (who sits sits in a gorgeous lobby) to the physicain, it was nothing short of pure excellence. They took care of my son. On our way out, Laura, the front receptionist, made my son's visit even more special when she gave him a really cool gift bag. Who does that? iCare Emergency does, that's who! Their name says it all. They really do care. I highly recommend this practice for your Emergency care needs. More
Almost cut my thumb off on the table saw. It was definitely the type of injury that needed emergency treatment. I was seen right away. Dr. Cole did a very nice job with what he had to work with on my mangled thumb. From the admitting staff, to the nurses, to the doctor, they were all very attentive and are first rate in their field. So glad to have this emergency care facility so close by. More
My daughter and I both went into the ER o Christmas day for different reasons. The facility is clean, modern and The furniture is comfortable. The staff(Everyone from the front receptionists to the doctors) was helpful, friendly, and had a great bedside manner. If you find yourself in need of urgent care or emergency care I highly recommend iCare! More
Always very friendly staff, very clean facilities, and each time I've been here we've received quick service, both for urgent care and emergency care! It was also convenient around the corner from us when my husband when into anaphylactic shock, they got him hooked up and treated within minutes! More
I came in for a cut on top of my head after urgent care had closed, but emergency care was still open. 24/7. The staff was very friendly. After some paperwork, they brought me in and took some vitals. After speaking to the nurse, she told me the doctor would be in. I didn't have to wait very long. After looking at the cut, the doctor determined it did not need stitches but asked if I had a recent tetanus shot. I couldn't remember and agreed to get a new one. The nurse came back, gave the shot and had to wait 15mins after the shot just to make sure there no immediate reaction. The nurse was very good at keeping me informed. In and out in just an hour. Very happy with the facility and staff. More
ICare is the best urgent care and emergency care. We have been there twice for my son and each time we received great service and care.there was very little wait time. The doctor saw us almost immediately after vitals and Symptoms were gathered. Its urgent care and emergency care too. The first time we visited it was considered urgent care. Our second visit was emergency care due to the IV and lab work my son needed. They were able to do the lab work there and had the results for us in 20minutes. All the staff was great. More
Always very friendly staff, very clean facilities, and each time I've been here we've received quick service, both for urgent care and emergency care! It was also convenient around the corner from us when my husband when into anaphylactic shock, they got him hooked up and treated within minutes! More
Always very friendly staff, very clean facilities, and each time I've been here we've received quick service, both for urgent care and emergency care! It was also convenient around the corner from us when my husband when into anaphylactic shock, they got him hooked up and treated within minutes! More
I have to give a huge shout out to I-Care-ER at Teel and Eldorado. (they just opened - locally and physician owned) They have the capabilities of an ER Hsopital - but more affordable. I was looking for a place that could help me with my insurance and Dr. Cole went above and beyond to help me. He sent me a personal text. That is huge customer service. They will be my forever emergency care place. Customer service - at least good customer service is soooo hard to find!!! More