COVID-19 FAQ

+ Will I be safe when visiting iCare ER & Urgent Care for non-COVID-related treatment?

Yes! At iCare ER & Urgent Care, we screen all patients who enter our facilities for signs and symptoms of COVID-19.

Patients with positive screens enter through a dedicated entrance and are cared for in a dedicated area.

EACH room is sterilized after EVERY patient using the latest, cutting-edge electrostatic sprayers.

Additionally, for minor urgent care complaints we offer virtual telehealth appointments in which you can have your visit within the safety and comfort of your own home.

+ Is iCare ER & Urgent Care providing all normal services?

Yes. iCare ER & Urgent Care is offering all normal services for our Fort Worth and Frisco, TX patients. Both facilities are open normal hours.

+ Can I receive COVID-19 testing at iCare ER & Urgent Care?

Yes. We are offering COVID-19 testing at our iCare ER & Urgent Care facilities. You can walk-in or even schedule your appointment online.

+ How much does a COVID-19 swab test cost?

The price of a COVID-19 nasal swab test is $400. During the emergency period, most major insurers are covering the entire cost of visits related to COVID19. If you have insurance or would like to learn more about your payment options, you can contact our facility to speak with our financial team.

+ When can I expect my test results?

On-site PCR nasal Swab with same-day results is available for those are experiencing active respiratory symptoms. For those without active symptoms, we send PCR Nasal Swabs to an outside lab and receive results in 2-3 days. With the growing demand for testing, these time periods can be subject to change.

+ Are iCare COVID tests the most accurate?

iCare only offers FDA EUA approved, PCR testing. This means 97% accuracy and is the highest quality COVID test currently available. This compares to the less accurate Antigen testing being utilized in many doctor’s offices and urgent cares.

+ What protocol should I follow if I test positive for COVID-19 or have been exposed to it?

As recommended by the CDC, those with POSITIVE tests should remain self-isolated for at least 10 days from the onset of their symptoms. If symptoms persist longer than 10 days, continue to remain in isolation until symptoms have been improving for 72 hours.

Those EXPOSED to a COVID positive individual must self-quarantine from the public for a full 14 days from the time of the most recent exposure. Those living with the infected individual must quarantine away from that individual for 10 days from the time that the positive individual began having their symptoms.

A negative retest is not mandated in the CDC recommendations. Some employers may require this. Contact your human resources department for individual workplace restrictions.

If you notice your symptoms and condition worsening or if you are struggling to breathe, you should visit the nearest emergency department or call 911 and let them know that you have tested positive for COVID-19.

+ Where can I go to find more information regarding COVID-19?

To learn more information about COVID-19, visit: https://www.cdc.gov/coronavirus/2019-ncov/index.html